Shipping policy

Vellia Care Shipping Policy

Order processing

Orders are normally processed within 1–3 business days. Business days exclude weekends and public holidays.

Delivery estimates

Delivery is normally estimated at 3–5 business days after dispatch, in addition to processing time. These times are estimates, not guarantees. Carrier delays, holidays, and other circumstances may affect delivery.

Shipping charges and destinations

Available shipping destinations, delivery options, and shipping charges are shown at checkout before you complete your purchase. If shipping is unavailable for your address, contact ezaan1062@gmail.com before ordering.

Delivery details

Please check your shipping address before placing an order. If you need to correct it, email ezaan1062@gmail.com as soon as possible. Changes may not be possible after dispatch.

Delayed, missing, or damaged deliveries

If your order is delayed, missing, or arrives damaged, contact ezaan1062@gmail.com with your order number and details of the issue. We will investigate and work with you on an appropriate resolution. Your statutory consumer rights are unaffected.

Returns

For return eligibility and instructions, please refer to our Return and Refund Policy.

Contact

For shipping questions, email ezaan1062@gmail.com.